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Calling 911 with a TDD/TTY
PLEASE DO NOT USE THE RELAY
SERVICE FOR EMERGENCY 911 CALLS. OUR 911 CENTER IS READY TO HANDLE YOUR CALL.
Since 1992, 911
Centers have been required by the ADA to provide direct access to their services to those citizens who use a text telephone
for their communications. Our center works diligently to comply with the requirements of the ADA and strives to
serve our citizens with communication impairments more effectively. Through efforts such as this information site, we
are trying to educate our citizens and employees in hopes that we can more effectively communicate with you--especially during
an emergency. The tips provided here are not mandatory. These are tips that we feel will help us better serve
you and your family.
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Special Tips
- If your TTY/TDD allows you to program information
into memory, program your address, phone number and name.
- If your machine does not have memory, it would be helpful if you hit some keys to signal you are
using a TTY/TDD, however, this is NOT REQUIRED as our equipment has automatic detection. When the dispatcher answers
be sure to provide the address where help is needed, the nature of the problem, and the telephone number you are calling from.
- During an emergency, if you are in danger and need to leave your
location, make sure you give the dispatcher your complete location prior to leaving. Once you reach safety, call back
and the dispatcher know your new location and that you have successfully reached safety.
- If you are not in danger, stay on the line until either help arrives or the dispatcher tells you
that you may hang up.
- Emergency units will
be dispatched immediately, however, the dispatcher may need to ask additional questions Please answer any questions
and follow the instructions the dispatcher provides.
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Help us Help you
Contact our office if you wish to offer assistance in
establishing or reviewing our procedures for handling emergency TDD/TTY calls. We are always looking for new resources
to provide additional training to the dispatcher in disability awareness. You may wish to volunteer to participate in
a test call program. We welcome and encourage community involvement.
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