BRISTOL TENNESSEE EMERGENCY COMMUNICATIONS DISTRICT 9 1 1

Making a 911 Call

Home
Board of Directors
Management
Personnel
911 Lifesaver Awards
Dispatcher Hall of Fame
Current News
Making a 911 Call
Special Information
Using a TDD or TTY
Reverse 911 & Guardian Calling
Disaster Preparation
If Disaster Strikes
Frequently Asked Questions
Statistics
Links
Contact Us - We WANT to know what you think...

NOTICE:  If you dial 911 by mistake, PLEASE STAY ON THE LINE until the dispatcher answers and then just explain what happened.

WARNING:  If you have a VoIP phone, you may not be able to dial 911 and your phone & address information may not be available to the 911 Center.  Please check with your phone service provider to ensure you are aware of any special instructions, etc regarding your ability to access 911 in an emergency!

Calling 911 from home...

When you dial 11, the dispatcher automatically receives the location you are calling from and the telephone number.  However, you should be prepared to verify this information. 







Be prepared to give the dispatcher the following information:

  • Location or address where help is needed
  • Phone number you are calling from

Calling 911 from a cell phone...

If placing a 911 call from your cell phone, the dispatcher will NOT be given your exact location but rather an estimated location. When calling 911, pull out of traffic to a safe location.












  • Nature of the problem and when it occurred
  • Your name and who is involved.
  • Answer all other questions as quickly and accurately as possible

Calling 911 from work...

If you are calling 911 from work, remember to dial any prefixes necessary to obtain an outside line prior to dialing 911.  The 911 center may only receive the location of the main switchboard and not necessarily the location of the specific phone you are using.  Answer all other questions as quickly and accurately as possible.







  • Follow all instructions given by the dispatcher.
  • Stay on the phone for as long as it is safe to do so or until the dispatcher tells you to hang up.

BristolTennessee 911 * 801 Anderson St * Bristol * TN * 37620
423-989-5653 Business Office * 423-989-5718 Fax